Close this search box.

Code of Conduct

Local Government Act 1995, Part 5 Division 9 – Conduct of Certain Officials Section 5.103 Codes of Conduct.

Code of Conduct Council Members

Local Government Act 1995 saw the introduction of the Local Government (Model Code of Conduct) Regulations 2021, which took effect on 3 February 2021. The purpose is to provide clear guidelines for an acceptable standard of ethical and responsible conduct. It focuses on ethical responsibility and encourages greater transparency and accountability. 

The Shire of Kellerberrin’s Councillors, Committee Members and Candidates Code of Conduct, sets the standards for the behaviour and conduct in line with the Model Code.

Complaints of an alleged breach of the Code of Conduct by an Elected Member must be made in writing by completing the Complaint About Alleged Breach Form.

All complaints that result in a finding that a minor breach has occurred, under Section 5.110(6)(b) of the Local Government Act 1995, will be published in the Shire’s Complaints Register. 

Code of Conduct for Employees

The Shire of Kellerberrin Code of Conduct provides employees with clear guidelines for the standards of professional conduct expected of them in carrying out their functions and responsibilities. 

Customer Service Charter

The Customer Service Charter sets out our commitment to you as our customer and the standards of service we aim to deliver.

It also provides staff with clear standards to strive for in service excellence and to achieve the Shire’s Vision and Values identified in the Shire’s Strategic Community Plan.

The intent of the charter is to provide the guiding document for the Shire to meet its service provision obligations to the community, its residents and stakeholders. The development of the charter has taken into account the key factors impacting on customer service provision including, but not limited to, customer expectations, existing policy and legislation, identified risks and endorsed service delivery models.

We care about our customers and endeavour to meet your needs and expectations through exceptional service delivery.

You can contact us to make an enquiry, lodge a customer service request or a complaint:

  • In person, by visiting the Shire Administration Centre, which is open Monday to Friday between 8.15am to 4.30pm.

  • By phone 08 9045 4006.
  • By email

Customer Service Charter 2019

CEO Standards for Rercruitment, Performance and Termination

In 2021, the Department of Local Government, Sport and Cultural Industries (DLGSCI) developed the Model Standards for Chief Executive Officer (CEO) Recruitment, Performance and Termination along with the Guidelines for Local Government CEO Recruitment and Selection, Performance Review and Termination which outline the recommended practice for local governments in undertaking these processes.  The Shire of Kellerberrin has developed the below Standards for CEO Recruitment, Performance and Termination which are consistent with the Model Standards and Guidelines provided by the DLGSCI.

Standards for CEO recruitment, performance & termination